Center Rules

Rule 1 — Access to the Center: Office clients and co-working clients have 24/7 access to their center (unless local restrictions apply). Virtual office clients and members can access the centers during official business hours (Sunday to Thursday, 8:00 AM to 5:00 PM) unless otherwise stipulated by the community manager. Meeting rooms and private offices are subject to availability and booking only. Administrative support services are available upon request and may be subject to additional fees.

Rule 2 — Signage: You may not place any signs on your workplace doors or anywhere visible from outside the rooms you use without written approval from the local business center team. We reserve the right to charge for any signage and determine its design to ensure alignment with the center's design. Non-compliant signs may be removed without notice.

Rule 3 — Care for Your Property: You are fully responsible for taking good care of all parts of the business center, its equipment, fittings, and furnishings you use. You may not alter any part of it. In case of change, modification, addition, disfigurement, or removal of any part, we have the right to demand compensation as per an expert appointed by us. We absolve ourselves from responsibility for any losses, thefts, or damages; the burden of protecting and maintaining them falls solely on the tenant/user.

Rule 4 — Keys and Security: Any keys, access cards, or smart devices we provide remain our property. You must not copy them or allow anyone else to use them without our consent. Report lost items immediately. Failure to do so obligates you to pay replacement fees and lock change costs if necessary. Entry tools are limited to the number of occupied workstations. When required, all persons holding entry tools must allow us to verify their identity. If you use the business center outside regular hours, you are responsible for locking doors upon leaving.

Rule 5 — Monthly Allocation (Day Office & Co-working): For 5-day and 10-day plan tenants and premium virtual offices: fees will not be refunded for cancellations requested less than 10 days from the booking date. Allocated days cannot be carried over to following months or used for meeting rooms. Transfer of a private office to a new user is considered and approved or rejected at our discretion. All uses are subject to our center's specific rules.

Rule 6 — Doors & Common Areas: You must not leave corridor doors, exit doors, or connecting doors open during or after business hours. You must not obstruct corridors, halls, elevators, or stairs or use them for any purpose other than entry and exit. Public areas may only be used with our consent and must always be kept clean and decent.

Rule 7 — Your Name and Address: Your name can be included in the business center directory upon your request and at your expense. Use of our name in connection with your business in any form is prohibited.

Rule 8 — Conduct & Attire: You and your visitors must behave in a practical, decent manner while in the business center. Appropriate work attire must be worn, and public decency laws must be complied with. Maintain an acceptable noise level and do not disturb others. Follow safety, key, parking, and shared guidelines. Maintain cleanliness and avoid littering or leaving food remnants.

Rule 9 — Equipment Restrictions: Without prior written consent, you may not store or operate large business devices (computers, reproduction equipment, heating equipment, stoves, radios, stereo equipment, vending machines, refrigerators, kettles, coffee makers or similar) except personal computers, laptops, or tablets. No mechanical work or cooking on premises. No oil-burning liquids or kerosene. No hazardous, flammable, or explosive materials. No gases, odors, or harmful liquids. No firearms.

Rule 10 — Weapons: The introduction or storage of weapons, ammunition, or similar items is strictly prohibited. No community or sales team member has authority to waive this condition. Violation results in immediate termination of your agreement with zero tolerance.

Rule 11 — Electricity: You may use electricity for normal lighting and operating personal computers and small devices only. Any other use requires prior written permission with specified costs. Special wiring or connections must be done at your own expense through personnel appointed by us.

Rule 12 — Office Use Only: You may not conduct business in corridors, reception area, or any area other than your designated office. You may not use the office for purposes other than the business for which it was rented, nor for illegal activities, nor for any activities not explicitly stated in the agreement — even if those activities are otherwise legal.

Rule 13 — Animals: You may not bring any animals into the business center.

Rule 14 — Community Membership: You may use your free membership at any of our shared locations. Use of our business lounge is subject to the terms and conditions of membership.

Rule 15 — Membership Clients: All members must register their attendance at the reception desk. Registering attendance counts as the use of one of the member's allocated days for the month.

Rule 16 — Day Bookings: When booking a workday, you must specify the correct number of people attending. Day work users listed in the booking can access and use internet services for free throughout the day. Day work clients must provide their guests with the booking reference for internet access. Membership clients are allowed one free guest.

Rule 17 — Prohibited Activities: You may not use the business center for manufacturing or storing goods, except for samples and models on display. You may not operate any part of the center for manufacturing, selling, trading, or possessing alcoholic beverages, drugs, psychoactive substances, or tobacco in any form.

Rule 18 — No Additional Locks: You may not install any additional locks or bolts of any kind on doors or windows. Changes to existing locks or their mechanisms are not allowed.

Rule 19 — Solicitation: Only clients may request other clients for work or any other purpose through center-approved channels, such as bulletin boards and networking events held at the center.

Rule 20 — Responsibility for Property: You are responsible for all your property, your employees, clients, or guests. We will not be responsible for any damage resulting from theft, vandalism, loss, etc.

Rule 21 — Smoking: Smoking of all kinds — including nicotine, electronic smoking, e-cigarettes, or any other form — is strictly prohibited throughout all areas and facilities of the business center, including conference halls, meeting rooms, training rooms, corridors, elevators, and open and closed offices.

Rule 22 — Health and Safety: You, your employees, and your visitors must comply with all general health and safety conditions, regulations, and orders in effect without exception. You alone bear the burden and responsibility for achieving safety, health, and all regulatory requirements, regardless of the regulatory source that stipulates them.

Rule 23 — Capacity: You must consider the number of expected visitors. If you anticipate many visitors necessitating an additional office, we have the right to notify you of the need to rent an additional office or meeting room. In case of non-compliance, we reserve the right to deny visitors entry to the business center. Please discuss hosting a large number of visitors with the community team in advance.

Rule 24 — Shared Office Space: You may not use the shared office space to hold meetings or for accompanying guests for free. A workday or meeting rooms must be rented to meet these needs.

Rule 25 — Misconduct Policy: You and all those affiliated with you must refrain from engaging in any disgraceful, threatening, offensive, harassing, violent, abusive, racist, or discriminatory behavior towards our team members or others. The assessment of the severity of misconduct is subject to our discretion. We reserve the right to terminate your agreement immediately in case of any breach of this clause. Services will be suspended without further notice.

Rule 27 — Furnished Offices: You may not install anything on windows, walls, or any other part of the office or business center, or make modifications or additions without our prior approval. Your office(s) and properties must always be used in a manner suitable for a professional work environment and must be free from inappropriate behavior such as sleeping or unprofessional conduct.

Rule 28 — Use of Facilities: We are happy to discuss special arrangements for using facilities outside official working hours or official working days. Additional fees may be charged for these special arrangements, to be discussed at the time of arrangement.

Rule 29 — Pay-Per-Use Services: All pay-per-use services are contingent upon the availability of business center staff at the time of request. We will strive to address requests as soon as possible but will not be responsible for any delay in providing the service.

Rule 30 — Excessive Service Requests: If we notice excessive requests for pay-per-use services, we reserve the right to charge additional fees based on the time taken to complete the service. This will be discussed and agreed upon between us at the time of the request.

Rule 31 — Service Hours: Customer service team services are available during official working hours. Access to the internet and phone lines is available after official working hours and during weekends.

Rule 32 — Mail Acceptance Policy: For virtual office clients with mail management service, we will not accept items weighing over 4.5 kg (10 lbs), measuring more than 46 cm (18 inches) in any dimension, or exceeding 0.03 cubic meters (1 cubic foot) in volume. Items larger than this may be accepted by prior agreement. For parcels containing hazardous, live, or perishable goods, we reserve the right to return any uncollected parcels or refuse quantities we consider unreasonable or illegal. We may charge an administrative fee for large volumes of mail received on your behalf.

Rule 33 — Parcel Liability: We are not responsible for any loss or damage to parcels or goods delivered or received.

Rule 34 — Camera Recording: In selected centers, we use camera recording for security purposes, and signs are clearly posted.

Rule 35 — Know Your Customer (KYC): Some services we offer may require confirmation of identity/personal and business documents under local legislation. We will not be able to commence services until required information is fully provided upon request.

Rule 36 — Zero Tolerance for Harassment: You and your officers, directors, employees, shareholders, partners, agents, representatives, contractors, clients, or guests are prohibited from engaging in any form of harassment, racial discrimination, verbal abuse, or physical abuse towards our team members, other clients, or visitors. Any breach of this rule is a fundamental breach of your agreement, and we reserve the right to terminate your agreement immediately. Services will be suspended without further notice.

Rule 37 — Fair Use: If unlimited services are included in your service package (such as phone calls, printing, scanning, etc.), they are subject to fair use as defined by us. We reserve the right to restrict or withdraw your usage without prior warning if you violate fair use.

Rule 38 — Parking: You and your guests must comply with the parking rules set by the property management and us. A copy of these rules can be obtained upon request or will be posted in the parking area.

Rule 39 — Disputing Invoices: If you dispute any amount on an invoice, you must immediately send us written notice of the disputed amount and provide evidence that the amount was mistakenly charged. If an actual error is found, we will correct it by issuing a credit or debit note and, if necessary, issuing a new invoice. You must pay the due amount immediately.

Rule 40 — Unprovable Disputes: If you fail to prove an error in the invoices, the disputed amount will be due and payable immediately. In case of non-compliance with payment, we will claim all damages, including legal fees and litigation and collection costs.

Rule 41 — Default on Payment: If you default on any financial obligations to us under any agreement (or with any of our related companies/parties), we may, without prejudice to any other rights, withhold any services under this agreement (including access to the workplace), and we may use any funds we hold as a deposit or security to pay any unpaid amounts due to us.

Rule 42 — Company Name Change: If you wish to change your company's name, you must submit requests through your online account. You can request up to three re-issued invoices in your new company name, but only for the last three periods before the change date. A company name change may require additional documents in accordance with KSA regulations and competent official bodies.

Rule 43 — Company Information and Contact: You are responsible for keeping the main contact information we use to communicate with you updated through the app or online account, including email addresses, phone numbers, and company address. In case of any changes, you must notify us within 24 hours by registered letter with acknowledgment of receipt. Any change not notified and reported will not be recognized.

Rule 44 — Subordination: This agreement is subject to the lease or agreement made with the building owner where the center is located. In case of a dispute with the building owner affecting our contract with you, we will notify you in writing and make reasonable efforts to reach a suitable settlement. If we cannot reach a suitable settlement, we may relocate your services to another center (if available) or terminate the agreement. Subordination means all obligations we have as a sub-lessee from non-compliance by the owner, force majeure, or any unrelated damages apply to you without any liability on our part.

Rule 46 — Online Account / App: All day office bookings, meeting room bookings, copies of your agreement, your correspondence, and your statement of account are available for download through your online account or app. All agreement management operations can be managed online through our website or app. The app is available in Apple and Android stores.

Rule 47 — Mail per Agreement: Each company can receive mail at its main center, but only one company name is allowed per agreement. Office clients may receive mail in the name of each occupant. Virtual office clients may receive mail for up to three contact entities per agreement. Service for additional company names or contact entities must be purchased under separate agreements.

Rule 48 — Activation Fees: There will be a one-time non-refundable fee for each occupant for shared office clients, for each location for virtual office clients, and for each person's membership. These fees cover setup and preparation costs. For shared office clients, there will also be fees for each new occupant added. Activation fees apply when moving to a new location at your request. If you switch products (e.g., from virtual office to office), activation fees for the new product will be charged.

Rule 49 — Basic Standard Services: Invoices for basic standard fees and any fixed and recurring services will be issued in advance. When applying a daily rate, the charges for any month will be 30 times the basic standard fees. Basic standard fees are applied on a daily basis for periods less than a month. All services are automatically renewed at the prevailing market rate. To cancel any automatically renewed service, speak with your business center's community team; the service will stop from the next month after your cancellation request.

Rule 50 — Pay-Per-Use Services: Fees for pay-per-use services, plus applicable taxes according to published rates (which may change from time to time), will be charged at the end of each month.

Rule 51 — Unlimited Coffee & Tea / Kitchen Facilities: Enables you to have unlimited self-service access to coffee and hot beverages for you and your guests. This service will be charged based on the number of workstations in the agreement, and you can cancel your subscription through your online account.

Rule 52 — Office Restoration Service: Charges for office restoration will automatically be applied after the agreement ends, varying by center location, calculated based on the square meters of the office used upon your departure or move to another office within the same business center. We may charge a reasonable additional fee for significant restoration. Please speak to your community team for information about your restoration fees.

Rule 53 — Periodic Increase: All prices are subject to a periodic increase regardless of the agreement duration. We reserve the right to apply this increase quarterly based on the agreement start date. The increase rate is determined at our discretion at that time (not at the time of signing the agreement). Please speak to your community team for information about the current increase rate.

Rule 54 — Business Continuity Services: Business continuity is a service provided for three months after your departure (the agreement end date), covering mail, fax, calls, and visitor management. If you do not subscribe: associated phone lines will be disconnected without a forwarding message; any mail received related to you will be returned to the sender; no information about you will be provided to visitors, clients, and others.

Rule 55 — Late Payment: Additional charges will be imposed if you delay payment beyond the due date. If your account becomes significantly overdue at our discretion, we will impose additional collection fees in addition to legal fees and litigation costs.

Rule 56 — Call Charges: No charges will be imposed for transferring calls to your voicemail, but charges will apply when a call is forwarded to a specific number. Call charges depend on local call rates and vary depending on whether the call is directed to local, national, or international numbers.

Rule 57 — Main Line Answering Service: The "Main Line Answering" service is not intended for main sales lines, large marketing campaigns, call centers, or main customer service lines. We reserve the right to charge an additional fee of SAR 4 per call (or the equivalent per country) if you receive more than 40 calls per month.

Rule 58 — Deposit / Security Amount: For office clients: the deposit is calculated at no less than twice the highest monthly fees agreed upon during the term of the agreement (unless otherwise agreed in writing). The increase in the deposit is automatically collected at renewal or when moving to a different office. Upon termination of the agreement, we will return the deposit/security amount via bank transfer.

Rule 59 — HVAC: Heating, ventilation, and air conditioning (HVAC) are provided in the business center and will be available during our working hours. Charges may apply for additional HVAC requests outside of working hours. Please speak to your community team for more information.

Rule 60 — Mail: You release us from any liability in relation to any mail or parcels sent or received on your behalf.

Rule 61: We bear no responsibility under this agreement in case of prevention or delay in performing our obligations or conducting our agreed-upon operations due to any acts, events, or accidents beyond our control. This includes, but is not limited to: strikes, utility service disruptions, transportation network disruptions, acts of God, war, riot, civil commotion, intentional damage, compliance with any law or governmental order/rule/regulation/direction, quarantine measures due to disease outbreaks, accidents, fires, floods, storms, supplier or contractor failures, or property owner issues.

Rule 62: Our obligation to perform any commitment will be suspended for the duration that the force majeure event occurs, and this suspension period will end officially once we notify you. Under this force majeure and its consequences of damage, we may propose to you a suitable alternative workplace (if available) in the same business center or in another available business center, or terminate the contract.

Introduction: This policy applies if you wish to use our wired and wireless telecommunications services and internet. We are considered a Distribution Service Provider (DSP), providing an internet connection service managed and protected by a firewall, offering you regular business activity internet service for web browsing, sending and receiving electronic communications, accessing business applications, and similar activities.

(a) Content: You acknowledge that we do not monitor the content of information transmitted over our communications lines or equipment. We only provide a channel for internet transmission similar to a telephone company and bear no responsibility for the content of transmissions you conduct.

(b) Restrictions: You may only use our internet service for legal purposes. Prohibited violations include but are not limited to: copyright, trademark, trade secret, or other intellectual property infringement; fraud; forgery; theft; embezzlement of funds or credit cards; personal information violations; violations of export control laws; libel; slander; threats of physical harm; harassment; or any behavior that constitutes a criminal offense or leads to civil liability. You are responsible for maintaining basic security of your systems and protecting them from viruses. You may not introduce or install equipment that interferes with the operation of our devices or the devices of other clients.

(c) Security Violations: You are prohibited from engaging in any violations of system security or internet network. Prohibited activities include hacking, unauthorized access, port scanning, denial-of-service attacks, and spreading viruses or other malicious software. We reserve the right to suspend internet access based on notifications from recognized internet authorities regarding abuse.

(d) Our Internet Services: Are available only at our locations. Connection to our network is allowed only at those locations or through our provided services. Any links between our network and any other network or communication service without our consent are prohibited.

(e) Special Requirements: Several ports have been blocked by our firewall for outgoing traffic: RealPlayer, Nbname, Nbdatagram, Napster_8888, H323, UDP-1434, TCP-1434, TCP-1433, TCP-139, TCP-135, grp.

(f) Policy Modifications: We may amend this policy at any time without notice, ensuring it is accessible at any time via your account on our official platform.

(g) Disclaimer — Third-Party Products: We disclaim and waive any legal liability for all explicit or implied warranties related to Third-Party Services, and you acknowledge that we make no representations regarding the suitability of Third-Party Services for the intended purpose.

(h) Disclaimer — Your Equipment: All client equipment stored in our wired and wireless communication hall is at your own risk. We disclaim any responsibility related to this equipment and bear no responsibility for any loss or damage to such equipment.

(i) Disclaimer — Indirect Damages: We do not provide any service level agreement regarding the provision or loss of service for your internet services and bear no responsibility for any indirect damages, including lost profits, arising from any loss of service or degradation of connection/access to the internet.

(a) Access: All members will have access to the business lounge from 8 AM to 5 PM, Sunday to Thursday, or as agreed with us. Outside these hours, the area may be closed and secured. We reserve the right to reserve parts of the business lounge at any time.

(b) Fair Use: The business lounge is designed for members and guests for temporary use, not as a place for continuous daily work. If we see that a member's use of the space prevents other members from fair use, we may ask them to modify their membership or use. If you leave your workstation for any period, you must take your personal belongings with you or place them in a locker. We reserve the right to move or dispose of a member's belongings without any liability on our part if left for a long period (in our discretion) and seats are needed.

(c) Meeting and Call Booths: All members have access to the business lounge, which includes a number of open meeting booths and call booths, subject to fair use policy.

(d) Events: Events can be hosted in various areas within the business lounge. If you are interested in organizing an event, you should request more details from the reception desk. The business lounge area must be restored to its original state after the event, ensuring no noise or disturbance to other members.

In case there is a lease contract between the parties certified and documented through the Ejar platform, it pertains only to leasing the space and does not cover the commercial aspect of the agreement — only the real estate side. The service agreement between us, in addition to these center rules and any other executed documents, complements what is stated in the lease contract and covers the commercial side. In case of any conflict or differences in documents between the parties, what prevails over the other will be determined based on the classification (commercial - real estate) and the following sequence:

• Commercial Aspect (commercial services provided in the leased property): These center rules; the service agreement / the basic agreement between the parties; any additional documents.
• Real Estate Aspect (leasing the office as leased space): The electronic Ejar platform contract.

1. These center rules and the agreement between the parties are subject to the laws and regulations in force in the Kingdom of Saudi Arabia. Any condition or clause in these center rules or any document between us that is contrary to Saudi laws and regulations is considered null and void by itself, and the nullity does not affect the validity of the remaining terms and conditions, which are valid independently.

2. In the event of any dispute between us, an attempt will be made to resolve the issue amicably between the parties. If resolution is not possible within 15 days, the matter will be referred to the competent judicial authorities in Riyadh, Kingdom of Saudi Arabia. If the agreement between the parties specifies otherwise, such as resorting to Saudi arbitration in Riyadh, then that procedure shall be followed directly.

3. In case of violation of any of the terms, conditions, or requirements outlined in these rules, we reserve the right to terminate the agreement unilaterally and directly without notifying or informing you. We also reserve the right to remove any belongings, obstacles, or violations you have made in the center without referring to you, and in all cases, we may compel you to vacate immediately and take actions such as changing locks, seizing the contents, etc., without the need for notice, warning, or judicial judgment.

4. If you wish to obtain certain services or act contrary to the stipulations set forth above, we are happy to discuss and provide solutions for you according to our capabilities and policy in each matter.