General Terms & Conditions

1.1 Nature of an agreement: At all times, each Center remains in Our possession and control. YOU ACCEPT THAT AN AGREEMENT CREATES NO TENANCY INTEREST, LEASEHOLD ESTATE, OR OTHER REAL PROPERTY INTEREST IN YOUR FAVOR WITH RESPECT TO THE ACCOMMODATION.

1.2 House Rules: The House Rules, which are incorporated into these terms and conditions, are primarily in place and enforced to ensure that all clients have a professional environment to work in.

1.3 Company and Contact Information: It is Your responsibility to keep the information and key contact information We use to communicate with You up-to-date through the app or Online Account. This includes but is not limited to email addresses, phone numbers, company address, Tax/VAT and registration details. Your contact address must be a legitimate Business or residential address — it must not be a business center or shared workspace address.

1.4 Availability at the start of an agreement: If for any reason We cannot provide the Virtual Office services or Office/Co-Working accommodation in the Center stated in an agreement by the start date, We will have no liability to You for any loss or damage, but You may either move to one of Our other Centers (subject to availability), delay the start of the agreement, or cancel it.

1.5 Automatic Renewal: ALL AGREEMENTS WILL RENEW AUTOMATICALLY FOR SUCCESSIVE PERIODS EQUAL TO THE CURRENT TERM UNTIL BROUGHT TO AN END BY YOU OR US. ALL PERIODS SHALL RUN TO THE LAST DAY OF THE MONTH IN WHICH THEY WOULD OTHERWISE EXPIRE. THE FEES ON ANY RENEWAL WILL BE AT THE THEN PREVAILING MARKET RATE. Notice to cancel must be given through Your Online Account or through the App. The notice periods required are as follows:

1.6 We may elect not to renew an agreement. If so, We will inform You by email, through the App or Your online account, according to the same notice periods specified above.

1.7 If the Center is no longer available: In the event that We are permanently unable to provide the services and accommodation at the Center stated in an agreement, We will offer You accommodation in one of Our other centers. In the unlikely event We are unable to find a nearby alternative, Your agreement will end and You will only pay monthly fees up to that date and for any additional services used.

1.8 Ending an agreement immediately: We may terminate an agreement immediately by giving You notice if: (a) You become insolvent or bankrupt; (b) You breach an obligation which cannot be remedied, or which You have failed to remedy within 14 days of notice; (c) Your conduct is incompatible with ordinary office use; or (d) You are in breach of the Compliance With Law clause. Upon termination for any of these reasons, You must within 30 days pay Us as a lump sum all fees that would otherwise have fallen due for the remainder of the agreement period.

1.9 When an Office agreement ends: You must vacate Your accommodation immediately, leaving it in the same state and condition as when You took it. If You leave any property in the Center, We may dispose of it at Your cost. If You continue to use the accommodation after an agreement has ended, You are responsible for any loss, claim or liability We may incur as a result.

1.10 Transferability: Subject to availability (determined in Our sole discretion) You may transfer Your agreement to alternative accommodation in any of Our Centers provided that Your financial commitment remains the same or increases, and such transfer is not used to extend or renew an existing agreement. Such a transfer may require entry into a new agreement.

2.1 Business Operations: You may not carry on a business that competes with Our business of providing Serviced Office and flexible working. Our Services may not be re-sold or assigned to any third party. You may not use Our name or that of Our affiliates in connection with Your business. You are only permitted to use the address of a Center as Your registered Office address if permitted by law and if We have given prior written consent (an additional fee applies, as specified in the Center Rules). You must only use the accommodation for Office business purposes. Excessive requests for services may incur an additional fee.

2.2 Accommodation:

2.2.1 Alterations or Damage: You are liable for any damage caused by You or those in the Center with Your permission, including all employees, contractors and/or agents.

2.2.2 IT Installations: You must not install any cabling, IT, or telecom connections without Our consent. As a condition to consent, You must permit Us to oversee any installations and verify they do not interfere with other clients. Installation and de-installation fees are at Your cost.

2.2.3 Use of the Accommodation: An agreement will list the accommodation initially allocated for Your use. You will have a non-exclusive right to the rooms allocated to You. Where the accommodation is a Coworking desk, this can only be used by one individual and cannot be shared. We may need to allocate different accommodation of reasonably equivalent size, and will notify You in advance.

2.2.4 Access to the Accommodation: To maintain a high level of service, We may need to enter Your accommodation at any time, including in an emergency, for cleaning and inspection or in order to resell the space if You have given notice to terminate. We will always endeavor to respect Your reasonable security procedures.

2.2.5 Hybrid Working: You may use Your designated office for hybrid working (excluding Coworking desks). At no time may the number of individuals working in Your accommodation exceed the maximum number of occupants allowed. A hybrid supplemental monthly fee will be payable for each individual registered above the maximum occupants allowed, as specified in the Center Rules.

2.3 Membership:

2.3.1 If You have subscribed to a Membership Agreement You will have entry access to all participating centers worldwide during standard business working hours and subject to availability.

2.3.2 Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. A membership is not intended to replace a full-time workspace and all workspaces must be cleared at the end of each day. You may bring 1 guest free of charge (subject to fair usage). Any additional guests will be required to purchase a day pass. Should You use more than Your membership entitlement, We will charge You an additional usage fee.

2.3.3 As a Member, You may not use any Center as Your business address without an accompanying office or virtual office agreement. Any use of the Center address in such a way will result in an automatic enrollment in the Virtual Office product for the same term as Your membership, and You will be invoiced accordingly.

2.4 Workplace Recovery: The Workplace Recovery services are governed by these terms and conditions. This service is detailed further in the Workplace Recovery Services Guide, available upon request.

2.5 Compliance with Law: You must comply with all relevant laws and regulations in the conduct of Your business. You must not do anything that may interfere with the use of the Center by Us or by others (including political campaigning or immoral activity), cause any nuisance or annoyance, or cause loss or damage to Us or to the owner of any interest in the building. If We have been advised by any government authority that it has reasonable suspicion that You are conducting criminal activities, or You are or will become subject to government sanctions, We shall be entitled to terminate any and all of Your agreements with immediate effect. Any breach of this clause constitutes a material default entitling Us to terminate Your agreement without further notice.

2.6 Ethical Trading: Both We and You shall comply at all times with all relevant anti-slavery, anti-bribery, and anti-corruption laws.

2.7 Data Protection:

2.7.1 Each party shall comply with all applicable data protection legislation. The basis on which we process Your personal data is set out in our Privacy Policy at contract.founders-zone.com/privacy-policy.html.

2.7.2 You acknowledge and accept that we may collect and process personal data concerning You and/or Your personnel in the course of our agreement. Where you provide this data to us, you will ensure that you have the necessary consents and notices in place to allow for this.

2.8 Employees: Neither of us may knowingly solicit or offer employment to the other's staff employed in any Center (or for 3 months after they have left). If either of us breaches this clause, the breaching party will pay the other the equivalent of 6 months' salary of any employee concerned.

2.9 Confidentiality: The terms of an agreement are confidential. Neither of us may disclose them without the other's consent unless required to do so by law or an official authority. This obligation continues for a period of 3 years after an agreement ends.

2.10 Assignment: An agreement is personal to You and cannot be transferred to anyone else without prior consent from Us unless required by law. We will not unreasonably withhold consent to assignment to an affiliate provided that You execute our standard form of assignment. We may transfer any agreement to any other member of Our group.

2.11 Applicable law: An agreement is interpreted and enforced in accordance with the law of the place where the Center is located (as further detailed in the Center Rules). We and You both accept the exclusive jurisdiction of the courts of that jurisdiction. If any provision of these terms is held void or unenforceable, the other provisions shall remain in force.

3.1 The extent of Our liability: To the maximum extent permitted by applicable law, We are not liable to You in respect of any loss or damage You suffer in connection with an agreement, including any loss or damage arising as a result of our failure to provide a service due to mechanical breakdown, strike, or other event outside of Our reasonable control, unless We have acted deliberately or have been negligent. In no event shall We be liable for any loss or damage until You provide written notice and give Us a reasonable time to put it right. If We are liable for failing to provide any service under an agreement, We will pay any actual and reasonable additional expense You have incurred in obtaining the same or similar service from elsewhere.

3.2 Your Insurance: It is Your responsibility to arrange insurance for property which You bring into the Center, for any mail You send or receive, and for Your own liability to Your employees and to third parties. We strongly recommend that You put such insurance in place.

3.3 IT Services and Obligations: Whilst We have security internet protocols in place and strive to provide seamless internet connectivity, WE DO NOT MAKE ANY REPRESENTATION AND CANNOT GUARANTEE ANY MAINTAINED LEVEL OF CONNECTIVITY TO OUR NETWORK OR TO THE INTERNET, NOR THE LEVEL OF SECURITY OF IT INFORMATION AND DATA THAT YOU PLACE ON IT. You should adopt whatever security measures You believe are appropriate to Your business. Your sole and exclusive remedy in relation to issues of reduced connectivity within Our reasonable control shall be for Us to rectify the issue within a reasonable time following notice from You.

3.4 Exclusion of Consequential Losses: WE WILL NOT IN ANY CIRCUMSTANCES HAVE ANY LIABILITY TO YOU FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF ANTICIPATED SAVINGS, LOSS OF OR DAMAGE TO DATA, THIRD PARTY CLAIMS OR ANY CONSEQUENTIAL LOSS. WE STRONGLY RECOMMEND THAT YOU INSURE AGAINST ALL SUCH POTENTIAL LOSS, DAMAGE, EXPENSE OR LIABILITY.

3.5 Financial limits to our liability: In all cases, our liability to You is subject to the following limits:

• 3.5.1 Without limit for personal injury or death.
• 3.5.2 Up to a maximum of GBP 1 million (or USD 1.5 million or EUR 1 million or other local equivalent) for any one event or series of connected events for damage to Your personal property.
• 3.5.3 In respect of any other loss or damage, up to a maximum equal to 125% of the total fees paid between the date services under an agreement commenced and the date on which the claim arises; or if higher, for office agreements only, GBP 50,000 / USD 100,000 / EUR 66,000 (or local equivalent).

4.1 Service Retainer / Deposit: Your service retainer / deposit will be held by Us without generating interest as security for performance of all Your obligations. All requests for the return must be made through Your online account or App, after which the service retainer/deposit or any balance will be processed within 30 days once Your agreement has ended and Your account is settled. We will deduct any outstanding fees and costs before returning the balance. We may require You to pay an increased retainer if the monthly fee increases upon renewal, outstanding fees exceed the service retainer/deposit held, and/or You frequently fail to pay invoices when due.

4.2 Taxes and duty charges: You agree to pay promptly (i) all sales, use, excise, consumption and any other taxes and license fees which You are required to pay to any governmental authority; and (ii) any taxes paid by Us to any governmental authority that are attributable to Your accommodation, where applicable, including gross receipts, rent and occupancy taxes, tangible personal property taxes, duties or other documentary taxes and fees.

4.3 Payment: We will send all invoices electronically and You will make payments via an automatic payment method, one-off payment via Your online account, or via an electronic funds transfer. If You do not set up an automatic form of payment, You will be charged a refundable payment retainer equal to one times Your monthly product fee. A transaction fee may apply for certain payment methods. Invoices are due and payable on the due date stated in them.

4.4 Late payment: If You do not pay fees when due, a fee will be charged on all overdue balances (this fee will differ by country and is listed in the Center Rules). If any part of an invoice is legitimately disputed, You shall give immediate written notice, follow the requirements of the Disputes clause in the Center Rules, and pay the undisputed amount by the due date. We reserve the right to withhold services (including denying You access to the Center) while there are any outstanding fees and/or You are in breach of an agreement.

4.5 Insufficient Funds: You will pay a fee for any returned or declined payments due to insufficient funds. This fee will differ by country and is listed in the Center Rules.

4.6 Activation: An activation fee is payable in respect of each agreement You have with Us. This fee covers the administrative cost of the client onboarding process and account setup. It is charged on a per-occupant basis for Serviced Office and Coworking (dedicated desk), on a per-location basis for Virtual Office, and on a per-person basis for Membership. Further information is set out in the Center Rules.

4.7 Indexation: If an agreement, including month-to-month agreements, continues for more than 12 months, We will increase the monthly fee on each anniversary of the start date in line with the relevant inflation rate detailed in the Center Rules. If a country experiences high levels of inflation, indexation could be applied more frequently, as detailed in the Center Rules.

4.8 Office Restoration: Upon Your departure, or if You relocate to a different room within a Center, We will charge a fixed office restoration service fee to cover normal cleaning and any costs to return the accommodation to its original condition. This fee will differ by country and is listed in the Center Rules. We reserve the right to charge additional reasonable fees for repairs needed above and beyond normal wear and tear.

4.9 Standard services: Monthly fees, plus applicable taxes, and any recurring services requested by You are payable monthly in advance. Where a daily rate applies, the charge for any such month will be 30 times the daily fee. For a period of less than one month, the fee will be applied on a daily basis.

4.10 Pay-as-you-use and Additional Variable Services: Fees for pay-as-you-use services, plus applicable taxes, are payable monthly in arrears at our standard rates, which may change from time to time and are available on request.

4.11 Additional Fees: If Your use or treatment of the accommodation requires Us to incur additional costs for nonstandard services (including but not limited to deep cleaning, unusual rubbish removal, pest remediation, or additional security), We reserve the right to charge You for the cost of these services plus an additional 30% administration fee.

4.12 Discounts, Promotions and Offers: If You benefited from a special discount, promotion or offer, We will discontinue that discount, promotion or offer without notice if You materially breach Your agreement.